Monday
Oct062008
Logged-Out Recommendation
Two great articles on recommendation engines, here and here.
Helpfully, readwriteweb defines and classifies the different types of recommendation systems on the web thus:
- Personalised recommendation - recommending things based on the individual's past behavior
- Social recommendation - recommend things based on the past behavior of similar users
- Item recommendation - recommend things based on the thing itself
- A combination of the three approaches above
Amazon would seem to apply a combination of three approaches and is the site I want to focus on for the brief duration of this post
I use Amazon a bit and I just noticed that they don't let not being logged-in stop them from offering product recommendations. Great. I think that's great. If you use a combination of PC's and a Mac (as I do) the obstacle of being logged-in to a website in order to see what it offers can be massive (even with Open-ID and all that stuff.)
So, how do they do it? Well, Amazon keep a brief history of your lat visit:
Then they make a mixture of social recommendations and product recommendations:
So, is this useful? Ultimately, I think it is. Why is it useful? Well, I believe it is the difference between treating me as a random user and a customer. Even though I am not logged in I like that Amazon treats me as the latter. It's what I expect and frankly what I want to happen when I go and buy a product.
Then they make a mixture of social recommendations and product recommendations:
So, is this useful? Ultimately, I think it is. Why is it useful? Well, I believe it is the difference between treating me as a random user and a customer. Even though I am not logged in I like that Amazon treats me as the latter. It's what I expect and frankly what I want to happen when I go and buy a product.

Carl Knibbs
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